News & Information

Mystic Seaport, the nation’s largest maritime museum, has a history with Cat® forklifts spanning more than 60 years. From their vintage ’54 forklift to their new 15,500 lbs. diesel pneumatic forklift, Mystic relies on Cat lift trucks for their unique application. 

“We’ve had a tradition of Cat machinery here…our familiarity with the reliability of Cat equipment, and the great service we’ve had through the decades…led us to focus on Cat machinery.” – Quentin Snediker, shipyard director
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Advantages working with the factory authorized dealer for service:

It’s fair to say that most people consider calling a technician is about as fun as a visit to the dentist or a call to a plumber. There’s something about not knowing exactly what’s happening to your lift truck that makes you afraid that you’re going to get taken for a ride. Whether you go to an independent repairman or go to a dealership, it’s easy to feel hesitant or anxious when you put your operating equipment in someone else’s hands. However, you can alleviate some of these feelings by using an authorized CAT Lift Trucks service center.

When you use an authorized CAT Lift Trucks service center to maintain and repair your vehicle, you’re getting workmanship from CAT Lift Trucks certified technicians. That means that you’re getting manufacturer-trained technicians who know your vehicle inside and out. Additionally, authorized CAT Lift Trucks service center technicians always receive ongoing training in order to stay up-to-date on new techniques and skills as they continue to practice their craft. These certification and trainings ensure that you get some of the very best people in the industry working on your vehicle.

If your CAT Lift Trucks are under warranty, using an authorized CAT Lift Trucks service center is a no-brainer because in many cases, your CAT Lift Truck dealer will perform repairs for free as part of their warranty obligations. As a side benefit, using an authorized CAT Lift Trucks service center for maintenance makes it easy to maintain your warranty because the shop will keep all necessary records for you, meaning you don’t have to recall off the top of your head when your last oil change or planned maintenance. Your CAT Lift Truck service center can monitor that on your behalf, and if things go awry, help to resolve any warranty issues.

Dealership service centers are also better at keeping you informed of manufacturer news. If your new CAT Lift Truck has a Technical Service Bulletin, for example, your local other brand lift truck shop may not let you know—and if they do, it might not be very quickly. However, if you’re using a CAT Lift Truck service center for equipment maintenance, you’ll be informed of any recalls or vehicle safety issues in a timely manner. Some small dealers pay software subscription fees in order to get this information, but most of them have the ability to bridge the important communication gap between manufacturer and customer. Your official CAT Lift Truck dealer has this process down to a science.

Manufacturers and dealers offer only OE (Original Equipment) parts. This means that when you use an authorized CAT Lift Truck service center, you’re getting parts that are of a quality that only the CAT Lift Truck manufacturer can authorize and guarantee.

When it comes to something as important as your lift trucks that keep your business running, using authorized parts can provide comfort and peace of mind. Generic and aftermarket products are available in other dealers, but they aren’t guaranteed to provide the same level of quality. Oftentimes, other dealers will only offer aftermarket products unless a customer specifically requests original manufacturer parts.  And those OEM parts from another dealer will be higher priced since they can’t buy them directly from the manufacturer.

As if dealing with a lift truck problem wasn’t already stressful enough, having to choose a technician can greatly add to your anxiety. When it comes to maintenance and repair, knowing the benefits of using an authorized CAT Lift Trucks service center can make your decision much easier and significantly reduce your stress.

Four Advantages of Planned Maintenance

I go to the doctor to make sure I’m okay.  I have the oil changed in my car, and make sure to check the condition of my house foundation and exterior.  Planned maintenance creates long-term benefits that are well worth the investment. Why would your lift truck and other materials handling equipment be different?

There are many benefits of properly maintaining your forklift fleet and other equipment. However, we have recognized four major benefits that our customers have enjoyed. Planned Maintenance has been proven to:

1. Lower Your Maintenance Costs

Proactive and preventive maintenance has proven to lower costs by catching small service issues before they blossom into giant repair headaches.

2. Increased Productivity

Equipment that is well maintained does not break down. This improves productivity as well as your bottom line performance.

3. Increase Residual Values

When you trade-in your equipment, or sell it to purchase new equipment, well maintained equipment has proven to have higher values than equipment serviced on an “as needed” basis.

4. Enhance Facility Safety

Forklift equipment failures can have catastrophic consequences. Properly maintaining your equipment will improve operator safety, as well as those that work around your equipment.

Having the right partner in maintaining your equipment is as important as selecting the right doctor for the maintenance of your health. Our trained, experienced technicians perform thousands of Planned Maintenance service calls each year. Contact Us or give us a call at 888-851-6345 for a plan tailored to your equipment and operation. Ask for the branch near you.

Operating the Forklift:

Employee performing pre-operation inspection.
A vehicle that is in need of repair, defective or in any way unsafe should be removed from service. The problem should be recorded on a log and reported to a supervisor immediately. This section discusses pre-operation and operational inspections that operators should perform to ensure that forklifts will operate safely. Only operators who have been trained and evaluated in accordance with 29 CFR 1910.178(l) can operate forklifts.