Name: Eaheart Industrial Service Inc.
Address: 2007 Botetourt Street, Richmond, VA, 23220, US
Telephone: (804) 355-7943
Price range: $$$

Service Dispatcher

Fields internal and external customer inquiries to the service department
Opens work orders as directed by the service manager/shop foreman and maintain control until they are closed and invoiced.
Maintains the service library with current information (for example, files bulletin, manuals, multi-media, etc.) under the direct supervision of the service manager
Maintains service department filing and records.
Updates customer profiles using equipment, hours, or other information from the customer work order
Monitors work to maximum technician productivity and control open and unbilled time and money within company guidelines.
Maintains accessories and supplies and prepares replacement orders
May prepare service technician’s efficiency reports.
Updated warranty and/or product improvement claims, including the computation of charges, submission, and follow-up – sending on to the Centralized Warranty Administrator.
Schedule PM’s
Plans work for the next day.
Must make judgment calls if Service Manager is not available
Must maintain GPS and dispatch
Keep call logs