Purpose:

Assist the service manager in maintaining accurate and on time reports and records relative to the service department’s operation within the dealership.

Responsibilities:

Fields internal and external customer inquiries to the service department

Opens work orders as directed by the service manager/shop foreman and maintains control until they are closed and invoiced.

• Maintains the service library with current information (for example: files bulletin, manuals, multi-media, etc) under the direct supervision of the service manager
• Maintains service department filing and record.
• Updates customer profiles using equipment, hours, or other information from the customer work order
• Monitors work in progress to maximum technician productivity and control open and unbilled time and money within company guidelines
• Maintains accessories and supplies and prepares replacement orders
• May prepare service technicians efficiency reports
• Updated warranty and/or product improvement claims including the computation of charges, submission and follow-up – sending on to the Centralized Warranty Administrator
• Schedule PM’s
• Plans work for next day
• Must make judgement calls if Service Manager is not available
• Must maintain GPS and dispatch
• Keep call logs

Experience, Education, Skills and Knowledge:

• Basic knowledge of accounting practices
• General understanding of mechanical/ technical terms is preferred
• Ability to used standard desktop load applications, such as Microsoft Office, and internet functions
• Knowledge of office procedures
• High school diploma or equivalent work experience