(DESKTOP NAV BELOW)

Service Dispatcher

Purpose:

Assist the service manager in maintaining accurate and on time reports and records relative to the service department’s operation within the dealership.


Responsibilities:

Fields internal and external customer inquiries to the service department

Opens work orders as directed by the service manager/shop foreman and maintains control until they are closed and invoiced.

  • Maintains the service library with current information (for example: files bulletin, manuals, multi-media, etc) under the direct supervision of the service manager
  • Maintains service department filing and record.
  • Updates customer profiles using equipment, hours, or other information from the customer work order
  • Monitors work in progress to maximum technician productivity and control open and unbilled time and money within company guidelines
  • Maintains accessories and supplies and prepares replacement orders
  • May prepare service technicians efficiency reports
  • Updated warranty and/or product improvement claims including the computation of charges, submission and follow-up – sending on to the Centralized Warranty Administrator
  • Schedule PM’s
  • Plans work for next day
  • Must make judgement calls if Service Manager is not available
  • Must maintain GPS and dispatch
  • Keep call logs


 

Experience, Education, Skills and Knowledge:


  • Basic knowledge of accounting practices
  • General understanding of mechanical/ technical terms is preferred
  • Ability to used standard desktop load applications, such as Microsoft Office, and internet functions
  • Knowledge of office procedures
  • High school diploma or equivalent work experience

Employment Application

(Either Phone Number or Email Address is required.)

Please select your area(s) of interest: *

By submitting this form, you agree to the Terms of Use & our Privacy Policy