Purpose:
Assist the service manager in maintaining accurate and on time reports and records relative to the service department’s operation within the dealership.
Responsibilities:
Fields internal and external customer inquiries to the service department
Opens work orders as directed by the service manager/shop foreman and maintains control until they are closed and invoiced.
- Maintains the service library with current information (for example: files bulletin, manuals, multi-media, etc) under the direct supervision of the service manager
- Maintains service department filing and record.
- Updates customer profiles using equipment, hours, or other information from the customer work order
- Monitors work in progress to maximum technician productivity and control open and unbilled time and money within company guidelines
- Maintains accessories and supplies and prepares replacement orders
- May prepare service technicians efficiency reports
- Updated warranty and/or product improvement claims including the computation of charges, submission and follow-up – sending on to the Centralized Warranty Administrator
- Schedule PM’s
- Plans work for next day
- Must make judgement calls if Service Manager is not available
- Must maintain GPS and dispatch
- Keep call logs
Experience, Education, Skills and Knowledge:
- Basic knowledge of accounting practices
- General understanding of mechanical/ technical terms is preferred
- Ability to used standard desktop load applications, such as Microsoft Office, and internet functions
- Knowledge of office procedures
- High school diploma or equivalent work experience